Administration Service Officer

Join the Outpatients Department at SA Health and provide high-quality administrative support to our clinicians and the northern Adelaide community.

We are seeking a dedicated Administrative Service Officer to join our Outpatients team. This role is essential in ensuring the smooth operation of our clinics by providing exceptional customer service and managing critical patient information with accuracy and confidentiality.

The Role

As part of a multidisciplinary team, you will be the first point of contact for many of our patients. You will manage a variety of administrative tasks in a fast-paced environment where your ability to prioritise and remain professional in trying situations will be key.

• Customer Service: Greeting patients, assisting with booking-in, and providing professional responses to over-the-counter and telephone enquiries.
• Appointment Management: Managing telephone calls for booking, cancelling, and rescheduling appointments.
• Patient Data Management: Accurately entering data into computerised patient databases (e.g. SUNRISE/EMR) and ensuring the integrity of patient records.
• Medical Records: Preparing medical records for clinics, tracking them electronically, and ensuring all documentation is filed correctly.
• Operational Support: Managing stationery supplies, faxing confidential information, and troubleshooting office equipment to support day-to-day operations.

• Interpersonal Skills: Proven ability to respond appropriately to patients and staff with a strong customer service focus.
• Organisational Skills: The initiative to prioritise workloads and meet demanding deadlines under pressure.
• Communication: Sound written and verbal communication skills, including professional telephone etiquette.
• Experience: Previous clerical or receptionist experience, including proficiency with Microsoft Office and standard office equipment.
• ESSENTIAL: familiarity with SUNRISE/IBA systems
• Desirable: Knowledge of medical terminology, experience in a large hospital environment.

• Role is subject to holding a current, satisfactory Working with Children Check (WWCC) and National Police Certificate (NPC).
• You must meet specific immunisation risk category requirements.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.